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About Us
Mark One is a Process Solution company, delivering Voice as well as Data solutions for high intensity consumer contact management businesses like Telecom, Banking, Insurance, Logistics, Direct-to-consumer retailing and other financial product companies.

Mark One has acquired significant competencies in deploying Customer Contact Technologies and defining optimum processes to achieve maximum cost and customer satisfaction benefits. Thus helping customers/client organisations to save precious monetary and human resources in achieving their customer goals.

Mark One works as a One Stop solution point for complex customer management problems in the areas of

  • Customer information, segmentation and account creation
  • Consumer identification and contact point verification
  • Consumer credit set-up and collections management
  • Consumer contact and complaint management
  • Self Service Solutioning and adaptation

Mark One has centralised technology centre which connects its field operatives spread across the country with a customised Personal Communication Device which enables paperless information exchange saving time and money, benefiting the customer and also providing convenience and comfort to the end consumer.

  • We create value by enhancing productivity, ensuring high availability and better returns.
  • We create value by simplifying customer facing processes, simple enough to implement.
  • We understand our customers business by asking questions and work towards helping them achieve their goals - customer convenience is our goal.
  • We enhance value by focusing on control levers designed to minimize risks - aim to manage monetary and opportunity risks through process dimension.